Chief Cabin Crew

  • Location

    Luton, United Kingdom

  • Sector:

    Aviation and Aerospace

  • Job type:


  • Contact:

    Emma Jenkins

  • Job ref:


  • Published:

    almost 4 years ago

  • Expiry date:


  • Consultant:


Lupos Global is a Specialist Aviation Recruitment Consultancy providing candidates with career opportunities across the Aerospace & Aviation and Engineering Sectors worldwide. Working with aviation companies ranging from small disruptive independents through to industry leading brands, we advise clients on how to attract, retain and develop their value enhancing talent.


Lupos Global has a requirement for a Chief Cabin Crew based in Luton.



  • Lead and manage the Cabin Operations and its functional areas in a clear, transparent way, regarding the structure as well as the processes, build team with honesty, respect and integrity
  • Ensure provision of required number of Cabin Crew members to perform all flights
  • Coordinate activities with the Manager Safety, Compliance and Security and ensure that safety, security and compliance requirements are met, during daily operation
  • Maintain the information distribution of accident, incident and other occurrence reported via Manger Safety, Compliance and Security
  • Ensure the required standards of safety and customer service by the Cabin Crew
  • Oversight of the Cabin Operations headcount requirements, establish and exercise oversight of recruitment processes to meet the present and future required number of Cabin Attendants, maintain recruitments and career opportunity for crew with the same rules in all bases
  • Ensure that management and non-management positions within the Cabin Operation that require the performance of functions relevant to the safety or security of cabin operations are filled by personnel on the basis knowledge, skills, training, experience, attitude and values appropriate for the position
  • Define the Standard Operating Procedures for Cabin Crew, create the same standard and service in all bases
  • Implement legal requirements related to Cabin Operations into organizational processes and procedures
  • Take part in OPS meetings and organize meetings minimum quarterly with Management Members of Cabin Operations, Crew Training Manager and Manager Safety, Compliance and Security to discuss current issues, operation problems, procedures etc.
  • Participate in CP/HFO meetings on a regular basis in cooperation with Crew Training Manager and CP/HFO
  • Maintain communication between Cabin Crew and Flight Crew in liaison with CP/HFO
  • Cooperate with Operations Control Centre and Operations Planning Department for rostering (rostering system, publish date, changes, sufficient number of Cabin Crew, standby, HP system)
  • Cooperate with HR department regarding employment and corporate policy establishment and implementation
  • Cooperate with Marketing Department about branding on board (announcements consistent with company policies and operations etc.)
  • Manage ongoing crew performance and motivation
  • Be familiar with those parts of the company’s operations manuals, air operator certificates and operations specifications as they are necessary for the performance of the assigned duties
  • Liaise with Crew Training Manager on all training procedures and policies in relation to Cabin Operations and oversight of Cabin Crew training
  • In co-operation with the Crew Training Department assure a current and approved Cabin Attendant training program
  • Supervise issuing of new Crew Orders and Crew Info to the Cabin Crew, as required
  • Assure a current and approved Cabin Attendant Manual is at the dedicated place, available for all Cabin Crew during performing duties as a Crew member
  • Action and distribution of accident, incident, and other occurrence reports
  • Assume any responsibilities delegated by the Accountable Manger
  • Act as liaison between Cabin Operation and other departments of the organization
  • Ensure that all Cabin Operations Department related pages of the company intranet site are maintained and updated
  • Maintain relations with the competent Authority regarding the standards of Cabin Crew policies and procedures
  • Maintain relations with original equipment manufacturers and other external entities relevant to Cabin Operations


If this position is of interest to you and you feel you meet the criteria, please send your CV directly to emma.jenkins@luposglobal.com


Due to the number of applications we receive, it’s not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.


Lupos Global is the trading name of Lupos Global Limited, an employment business / agency