Passenger Charter Broker

  • Location

    Gatwick, United Kingdom

  • Sector:

    Aviation and Aerospace

  • Job type:


  • Contact:

    Nathan Jervis

  • Job ref:


  • Published:

    over 4 years ago

  • Expiry date:


Lupos Global is a technical recruitment consultancy that provides candidates with opportunities across the Engineering/Defence and Aerospace & Aviation sectors worldwide. We guarantee staffing solutions through our excellent candidate relationships that have been nurtured by our team of experts whose credibility and expertise have developed over many years of sector specific experience.


Lupos Global has a requirement for a Passenger Charter Broker.


Department – Passenger, Gatwick, UK

Reports to Passenger - Charter Manager

Guidance and support relationships - Support Trainee Passenger Charter Brokers when necessary


Purpose of role

· To manage all aspects of a Passenger charter flight from initial request to putting offers together, following up with client and carrying through to booking and handling of flight operation to its completion.

· To maximise business opportunities by offering tailored solutions to meet client requirements within budgetary and operational restrictions whilst making suitable profit for the company.

· To generate and manage a portfolio of clients and actively develop new business through initiative including following up on new leads, client recommendations and networking opportunities.


Passenger Charter Broker

Flight Quoting

· Communicate effectively with aircraft providers for offers.

· Negotiate with aircraft providers when necessary to procure best value for clients.

· Evaluate suitable commission schedule.

· Ensure timely offer with detailed and accurate information is provided for clients.

· Follow up regularly and work towards confirmation.


Flight Booking

· Ensure all contracts, insurance and regulatory matters are accurate, legally compliant and that company requirements are met.

· Verify supplier contract in detail and ensure all terms comply with company charter agreement.

· Issue flight brief with all flight related information.


Client Relationship Management

· Liaise with clients to identify requirements and source suitable, competitive aircraft charter solutions.

· Maintain and develop relationships with both key clients and new business leads to maximise business opportunities and increase client loyalty in an industry where client retention is never guaranteed.

· Ensure client is always kept informed of any development linked to specific bookings.



· Participate in conference calls to ensure effective sharing of information and full awareness of others in the Passenger team and other offices.

· Keep up to date with activities of other Passenger brokers using the appropriate network of communication.

· Contact airlines to confirm weekend availability and communicating this to colleagues and other airlines to maximise sales.

· Treat sensitive data with care and in a confidential and professional manner.


Business Development

· Use initiative to identify new potential areas for business development.

· Provide support for sales activity for new business development.

· Cold calling prospect clients to help build on our successful portfolio of existing clients.

· Maintain and develop relationships with both key clients and new business leads to maximise business opportunities and increase client loyalty in an industry where client retention is never guaranteed.



· Verify supplier(s) invoice(s).

· Communicate with accounts to issue invoice(s) to client(s) and ensure accuracy. · Follow payment schedule and ensure payments are made/received.


Information Management

· In a timely manner, as defined by the Manager, record all pertinent customer prospect information in the Company CRM system: Quotes inquiries, charter contracts terms & conditions, aircraft availability, clients’ profiles, sales activity (as applicable) and industry developments.

· Keep up to date on latest operational capabilities of aircraft, airports, operators and handlers.


Contract Management

· Ensure all contracting agreements are accurate and legally compliant.


Correlation with

· To work in correlation with Group Passenger Operations Director, Group Passenger Sales Director, Passenger Charter Manager, Passenger Charter Broker, Trainee Passenger Charter Broker across the group (where applicable).

· To work in conjunction with the yearly strategies laid out by the Board of Directors, Senior Management and Management Teams



· Attend and represent the organisation at agreed trade shows, conferences and industry events, where applicable to the job role.

· Ensure that all marketing material is in line with Group Marketing procedures



· To carry out any other duties within the competence of the role holder, as requested (including additional working hours as and when required).

· To travel when required in line with business needs.

· Be aware of and comply with the company policies.

· Keep up to date with industry changes, procedures and requirements relating to job role.

· Participate in a rotating out of hour’s duty rota within the team.


The ideal candidate will have:

· Minimum of two years’ experience within a similar role.

· Previous experience within the aviation and/or tourism industry.

· A tourism, travel or aviation industry related degree would be desirable.

· Previous Sales experience and the ability to maximise business opportunities.

· The ability to prioritise and to work well under pressure.


If this position is of interest to you and you feel you meet the criteria, please send your CV directly to Tim Smith

Due to the number of applications we receive, it’s not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.




Lupos Global is a recruitment agency